This year a dramatic increase to USPS shipping rates took effect. This increase was even more than we had anticipated. Our recent price increases on a few items was motivated in part by the anticipated postal rates increase; which we based upon the percentage of increase for 2018. These new 2019 rates increased 3 times what we had planned.
Until we are able to create a shipping rate structure that applies a fair discounted rate for all without necessitating an increase to the prices of our goods, we have decided to cease the “Free Shipping for orders over $50” option.
To be transparent on this topic. The heaviest items we make are also the items with the smallest profit margin. Any order that contains one of these items costs no less than $11.00 to ship and completely erodes any money we make if that order qualifies for free shipping. The lowest USPS rate we pay for Priority Mail is $8.00, Parcel Select is $4.00, with rates going as high as $18 for our largest orders. We do not treat Shipping Fees as a profit generator, nor do we wish to inflate prices for all, and it is a necessity that our online prices match our retail prices.
This past summer we introduced a $3 “Saver Rate” that applies to any order that only contains our lightest of products – no matter how many are in your order! At the same time we added an $8 rate if an order contains our heaviest of products. Our $5 rate is applied to any order that contains our lightest of items along with our “average” weight products. We feel that these rates are rather fairly distributed and help keep costs down for our products while providing a value to our online customers.
We rely upon USPS as our carrier for many reasons. Not only are their rates far lower than UPS and FedEx., their services integrate flawlessly with our eCommerce system. Most often, our packages will fit in your mailbox. For those that live in dense urban areas, there is a higher chance your package will get to your home when you are not there, not tag left on the door. To date, we have never had a complaint about a package tossed over a fence, hidden behind a bush or stolen off the porch. USPS provides reliable tracking and if you use their mobile app you can get consistent updates on your order’s journey to you. I personally have worked in Shipping, Receiving and Fulfillment for longer than I care to mention and I can tell you many reasons why USPS is far better to work with, even when they mess up.
There is discussion among us here at J&L about creating a Membership Plan, akin to Amazon Prime, where you get free or greatly reduced shipping and modest discounts on our most popular items. Once we iron out the best price to charge for this service and exactly what the policies will be, it will be brought to you to give us more feedback. This may be the only way we can provide Free Shipping to our higher volume customers.
Thank you for your understanding,
John C Dodge
J&L Pognotrophics LLC