We are primarily a web/Internet based business. Using the means of current technologies to manage all aspects of business as well as keep in touch with the public and our customers. Because of our very small business size, we are unable to answer phone calls or immediately respond to emails. This is because we are likely in a position where our hands are occupied with making more products or engaged in other operational activities.
Messaging us directly through Facebook is the fastest and easiest way to reach us concerning order issues or product inquiry for our customers. This way we can respond more quickly without taking us away from any production we may be doing. We can also respond easily from wherever we may be if we are not in our office. If you prefer to speak to us by phone, please message us and we can schedule a time that works for us both. Business to Business contact is only accepted via email.
HAVE A QUESTION? WRITE TO THE CORRESPONDING DEPARTMENT:
|Customer / End User – Order related inquiries||support @ pogonotrophics.com|
|Retailers / Resellers / Wholesale inquiries||sales @ pogonotrophics.com|
|Raw Goods, Packaging & Material Suppliers (known)||purchasing @ pogonotrophics.com|
|3rd Party Service Providers – Unknown Suppliers||See our policy below first, then email caren @ pogonotrophics.com (C.A.R.E.N. is not monitored regularly and is intended to filter malicious emails) Email must be sent from a legitimate email account that shares the domain name of the business you represent. GMail, Yahoo, Outlook, AOL and other free personal email domains are blocked for all non customer facing accounts.|
To Vendor and Potential Service Provider Offers and Solicitation: IMPORTANT J&L POLICY INFORMATION:
As a strict policy, we will not consider offers for any administrative or operational activities from outside (3rd Party) providers. Any offers for App Design, Web Design, Graphic Design, SEO, Social Media Influencer, Marketing, Consulting, Customer Service/Contact Management, HR Services, Order Fulfillment/Shipping Services, Warehousing Services or anything related to or inclusive of any of these activities will not be accepted. All such functions of our business are 100% handled in house as a means of being an efficient enterprise, as well as to control unreasonable expenses created by such services. Any supplier or service provider is fully vetted before we initiate communication and must meet our very high expectations in regards to diversity and being a good citizen in a community.
Any supply /raw goods provider must provide easily read price sheets or access to published pricing information. We prefer purchasing from those that have a dependable unilateral pricing structure over negotiated or tiered pricing. Due to strict terms related to SBA financial aid as part of COVID disaster relief, we cannot purchase from non US businesses. Failure to adhere to these limitations will lead to your account and domain being blocked. The spread of malicious content is often spread through unsolicited emails, usually sent from hacked accounts, has become problematic. We must strictly follow these measures to keep our internal systems, personal data and any customer data secure.
J&L Pogonotrophics LLC
7027 N Paulina St
Chicago, IL 60626
Business Office Hours:
Monday 9:00am to 2:00pm
Tuesday through Thursday 12:00am to 6:00pm
Friday 11:00am to 5:00pm
Offices are generally closed all weekends and major holidays. We may be unable to immediately reply to contacts during production periods.