FREQUENTLY ASKED QUESTIONS
This page has been in serious need of an update. As we have grown and built upon our original concept, most of the former questions became well answered or irrelevant. Where we built our Frequently Asked Questions upon what real questions we had been asked the most, as time went on those questions stopped being asked. Such things like “Will you make products for women?” no longer needed an answer.
Today, we feel that there are questions out there that are not getting asked. Instead of asking, ‘Do you have any questions?” it is best to ask, “What are your questions?” So…email us with your questions:
Any question relating to our business, products and branding is welcomed. Unless deemed too personal or offensive, pretty much any question will be acknowledged. If we really like your question, we will ask if it is OK to share it with everyone; and we will give you a little something to thank you for letting us do so. Once we learn what questions are getting asked the most we will update this page with those question. Through the process, we will attempt to answer every question that comes in.
Q1: Who prints your labels?
A1: We do. Currently 99.9% of our labels are designed and printed in house. We know they may not look as polished or glossy as what you might find elsewhere, but we find that printing in house allows a lot more flexibility and controls costs. For example, our beard oil bottle labels would cost us around $0.29 per label if we had them made for us; where as it costs us about $0.05 per label to make our own. We have looked into a better printer that would allow us to keep printing our own and be of the same quality level if printed by a supplier. For now, our printing quantity needs does not make doing such cost effective.
Q2: I bought a jar of Face Wash and it looked like someone had placed their finger on the inside upon the soap paste. Am I seeing things?
A2: We fill and pack all our products by hand. Nothing is machine filled. There is a chance a finger did touch your soap. If it did, it was wearing a glove. Yet, most likely it was from a spatula leaving a mark from when we smooth the top before capping. It will not be uncommon to see any number of varying imperfections in our products. Not filling anything by a machine leaves a lot of room for variation in how the product may look when you first open it. Do know we take every precaution to ensure you product is safely produced and packaged.
Q3: I bought 3 beard oils and each one was filled to a different level. I feel like I am not getting the right amount for what I paid for.
A3: First, it is important to know that we fill by weight, not volume. When working with oils, their weight is roughly 0.9214 grams per milliliter – water is .99 g/ml. With that in mind, we fill to meet the 30ml quantity we present. Since we hand pour to fill the bottles we aim to reach the minimum 28.3 grams, but always go over. That means you are most likely getting more than you expected. Currently our beard oils are scented to order. Since the scent portion can vary with each scent. we pre-fill all bottles to a minimum of 27.5 grams, with the scent portion taking it over 28.3 grams. With our other products, we make more than enough to fill the desired quantity of finished product as well as a little more in case we spill some and to cover what sticks to the side of the containers we use to mix it. We pour to fill each bottle or jar to meet the labeled quantity then distribute any remaining fill between each unit produced, without over filling. This means that everything we make, you are likely getting more than what the label says. Even our candles contain 5 to 15 grams more in each can than the label states. It may not be a lot, but it means we are not wasting anything and ensuring you are getting what you paid for.
Q4: Are you hiring?
A4: At this time, we are not needing any help making product or processing orders. As much as I would love to bring more folks on board to help achieve my goals, the business is not to a point where I can do that. The best way to help make this happen, is to sell more goods. There will be a point where the amount of business we will be doing will force us to take a dramatic jump to where hiring a couple extra hands will be required. We vision this to be a “factory store” – a place where we can make our wares, offer direct retail as well as support our online business. We think we are still a couple years out from this happening. Sadly, Chicago is far too expensive of a market to do this now to help make the need be sooner. This is a factor to why we are willing to consider relocating to a more balanced market to permit this level of growth.
Q5: “I prefer to shop from eco-friendly businesses. I see you use plastic bottles and jars as well as bubble wrap and other plastics in packing shipment. Why?”
This is not the exact question we get asked, but a summary of many comments and questions we have received over the years.
We have always been on a green path and are always looking for sensible, dependable and affordable means of reducing waste and less plastic. Since 60% of our business is done through online ordering, we are shipping most every item we sell. Glass packaging for many of our items would make them heavier and in some instances at a substantial risk of breakage. Higher weight for shipping means higher prices for everyone, it also means more energy is used to ship it, though fractionally it still ads up. As for breakage, preventing an item from breaking at any point from manufacturing to being in the customer’s hands is a solid means to prevent waste. It is also a safety measure as many of our products are intended to be used around water sources in your home, like the bath. A glass bottle breaking while in use in the shower can be extremely dangerous. Whether it slips out of your hand and breaks, or you slip and fall causing it to break. We don’t want that to be on our conscious any more than the environmental impact of plastic use.
We are always looking for ways to use less plastic and encourage recycling of the plastics we use. Beard Oils remain packaged into glass bottles, as well as our new JÖL Fragrances. Soap bars are kept inside eco-friendly wax paper bags and use paper labeling. We love metal packaging and use it where it is cost effective and a better alternative, such as with lip balm and our new candles. We are also considering migrating to aluminum for some liquid items like body sprays. Metal is less reactive with the ingredients we use and protects the contents from UV rays. The last year, we have migrated to the PET pouches for liquid soaps. Less plastic is used, weighs less and strongly encourages use of refillable containers in the home. Not only is this more eco-friendly, but allows you to have more appealing dispenser to suit your tastes.
When we sought the packaging design for our new JÖL Fragrance line, the desire was for wood caps with the black glass jar. This was a huge challenge and led to our discovery that the wood caps we found were still plastic caps underneath. Our take was to not waste wood as well as have plastic if the plastic was going to be there anyway. Wood would not have been ideal anyway, as it is porous and could lead to contamination and shorten the lifespan of the product.
In shipping, we heavily rely upon recycling packing materials. Air pillows, bubble wrap, “packing peanuts” that are used by our suppliers when shipping to us are reused in our shipping practices. Not only does this reduce waste through reuse, but it saves us money. These are materials that would end up in a landfill as many of these items are not able to be recycled in the majority of communities. Our thoughts are that we are at minimum getting one more use of these items before then do end up in a landfill. The packing peanuts we use are more like a Cheesy Poof than the Styrofoam kind that are most common. They are made from corn starch, much like Cheesy Poofs, just less crunchy and flavorless – but don’t eat them as you don’t know where they have been. They quickly dissolve in water to biodegrade and not take up space in a landfill.
For paper products, we look to those that are made from post consumer content. An early “signature” style of ours has been the kraft paper boxes and bags used. This aesthetic came naturally as it is what we used and had on hand for photos and such.
Reducing materials that are made from plastics, decrease our carbon footprint and maintain an affordable premium product is very much a part of our culture. We are always looking to do better. In 2022, we added sustainability to this list.