FREQUENTLY ASKED QUESTIONS
This page has been in serious need of an update. As we have grown and built upon our original concept, most of the former questions became well answered or irrelevant. Where we built our Frequently Asked Questions upon what real questions we had been asked the most, as time went on those questions stopped being asked. Such things like “Will you make products for women?” no longer needed an answer.
Today, we feel that there are questions out there that are not getting asked. Instead of asking, ‘Do you have any questions?” it is best to ask, “What are your questions?” So…email us with your questions:
Any question relating to our business, products and branding is welcomed. Unless deemed too personal or offensive, pretty much any question will be acknowledged. If we really like your question, we will ask if it is OK to share it with everyone; and we will give you a little something to thank you for letting us do so. Once we learn what questions are getting asked the most we will update this page with those question. Through the process, we will attempt to answer every question that comes in.
Q1: Who prints your labels?
A1: We do. Currently 99.9% of our labels are designed and printed in house. We know they may not look as polished or glossy as what you might find elsewhere, but we find that printing them in house allows a lot more flexibility and controls costs. For example, our beard oil bottle labels would cost us around $0.29 per label if we had them made for us; where as it costs us about $0.10 per label to make our own. We have looked into a better printer that would allow us to keep printing our own but be on the same quality level if printed by a supplier. For now, our printing quantity needs does not make that cost effective.
Q2: I bought a jar of Face Wash and it looked like someone had placed their finger on the inside on the soap paste. Am I seeing things?
A2: We fill and pack all our products by hand. Nothing is machine filled. There is a chance a finger did touch your soap. If it did, it was wearing a glove. Yet, most likely it was from a spatula leaving a mark from when we smooth the top before capping. It will not be uncommon to see any number of varying imperfections in our products. Because we do not fill anything by a machine leaves a lot of room for variation in how the product may look when you first open it. Do know we take every precaution to ensure you product is safely produced and packaged.
Q3: I bought 3 beard oils and each one was filled to a different level. I feel like I am not getting the right amount for what I paid for.
A3: First, it is important to know that we fill by weight, not volume. When working with oils, their weight is roughly 0.9214 grams per milliliter – water is .99 g/ml. With that in mind, we fill to meet the 30ml quantity we present. Since we hand pour to fill the bottles we aim to reach the minimum 27.7 grams, but often go over. That means you are most likely getting more than you expected. We aim for 28 grams per bottle, sometimes we get up to 29 grams. Currently our beard oils are scented to order. Since the scent portion can vary with each scent. we pre-fill all bottles to a minimum of 27.0 grams, with the scent portion taking it over 28.0 grams. With our other products we make more than enough to fill the desired quantity of finished product as well as a little more in case we spill some and to cover what sticks to the side of the containers we use to mix it. We pour to fill each bottle or jar to meet the labeled quantity then distribute any remaining fill between each unit produced. This means that everything we make, you are likely getting more than what the label says. Even our candles contain 5 to 15 grams more in each can. It may not be a lot, but it means we are not wasting anything.
Q4: Are you hiring?
A4: At this time, we are not needing any help making product or processing orders. As much as I would love to bring more folks on board to help achieve my goals, the business is not to a point where I can do that. The best way to help make this happen, is to sell more goods. There will be a point where the amount of business we will be doing will force us to take a dramatic jump to where hiring a couple extra hands will be required. We vision this to be a “factory store” – a place where we can make our wares, offer direct retail as well as support our online business. We think we are still a couple years out from this happening. Sadly, Chicago is far too expensive of a market to do this now to help make the need be sooner. This is a factor to why we are willing to consider relocating to a more balanced market to permit this level of growth.