We are expanding upon previous communications related to the impact and our reaction to COVID-19.
What we are doing to safeguard ourselves and you:
Since we are unable to use our drop-in production locales during this time. This requires us to make everything in house…my house. Any items that require a more highly sanitized work area will be lower in priority for us to make. This relates mostly to our SERUM HA, FACE WASH and TONERs (which are well in stock at this time).
All other production will take place in a sanitized area that is free of potential contaminants and as always, all tools, containers, work surfaces and materials will be disinfected. First using a chlorine disinfectant, then once dry, items will be wiped with a hydrogen peroxide solution to remove any residue and apply another level of disinfection.
Before shipping, we have always wiped clean all bottles and jars with the 90% alcohol solution. This has been to remove dust and particles that would settle within our storage area for finished goods. As the virus is unable to live in significant quantities past 3 days on any surface, what is inside the package is very likely safe to handle. But, be safe and wash your hands after touching any mail or packages arriving at your home. If possible, wear latex or nitrile gloves.
IMPACT TO INVENTORY:
Due to our packaging and ingredient suppliers dealing with a dramatic increases in demand for components we use, we expect to see tighter inventory levels and an increase in out-of-stock situations during this period. We will be managing our inventory levels for our website more tightly during this time. Through the upcoming weeks we are switching to producing inventory in even smaller batches or ‘to order’ as a means to better meet demand of the most popular items and permit flexibility of packaging. If there is a much preferred fragrance option showing that it is not available, please email us at firstname.lastname@example.org to see if we are able to produce the item for you.
UPDATE 5/16: We moved up our plans to change liquid soap packaging to stand-up pouches. Our initial plan was to introduce this Fall 2020. Due to limited availability of our current PET bottles, we feel that it makes sense to do this sooner. It will take some time for this transition to take place as the pouches will not arrive until this summer. Which is still much sooner than we can expect to have bottles available. In the meantime we will sell through all current inventory of produced inventory. Current unfilled bottles will be sold separately empty, as the pouches will be a great refill to any bottle. Look for these items to trickle in over the coming weeks.
Also, we have remaining inventory of some older bottle styles that we will use for lotions until we can source an alternative package or are able to acquire appropriate bottles. Both of these measures will mean that the pictures may not match the product you receive. The volume listed will remain the same, along with pricing.
We are personally disgusted by those who are working hard to take advantage of this very challenging situation by drastically increasing prices on essential items. It has been our policy from our first day of business to always strive to offer our products at the best possible price. This does leave us with tighter profits due to our size and buying power; yet we feel it would heavily contradict our values if we were to raise our prices without genuine necessity.
If you see any price increases during this time, it will truly be related to a substantial increase in the cost of materials. One of our key suppliers has dramatically increased their prices to where they are no longer a wholesale supplier and no longer a reliable option to buy from. This means we must find other suppliers for our materials which can lead to a higher price paid by us. It is important to ensure we maintain the same level of quality in raw goods (ingredients) that we are currently using.
UPDATE 5/16: We have lowered the price of our 360ml SHOWER WASH to $13.00, a $2 savings. Subscriptions will be $12/unit, plus $1 for the first unit. When the pouch package becomes available, the item will be 400ml and sell for the same price of $13.00.
IMPACT TO PRODUCTION:
During this time, we will place a higher priority on bar/solid soaps. As we sell out of current bar soap formulas, we will be able to start introducing our new Hemp Oil based soap bars. They will be available in many of the same fragrances currently presented. Our Shea Butter Soaps will continue as is, we may add more fragrances to this line as well. As a whole, the CRYSTAL soaps are being discontinued.
Outside of what has been noted above, there will likely be Out of Stock [OOS] situations for select items. Unless explictly noted, they are not discontinued and will be back in stock as soon as we are able to produce them. Sometimes this is merely hours and no more than a couple days. Please track us on Facebook to be informed on any long term OOS items.
A Personal Note:
This is a very challenging time for many lower wage earners who are finding themselves without work due to this virus and uncertainty that the Federal government will find a means to help. We are feeling the impact here as well. This is my sole source of income. As a tiny business, I am essentially the only employee. Bar far this is not a well paying job but it has many other rewards. When in a time of uncertainty, businesses like this feel the hit harder than other businesses, and they feel it sooner. We hope that our loyal followers will consider us during this time when stocking up on their soap and other personal care item needs. Your dollar spent with us goes immediately into our community to support other small local businesses – such as grocery stores, restaurants and other shops where we do our daily business. Shopping from us, helps other businesses like us as well. When we get through this, and we will, I know we all will be stronger.
I thank you all very much for your understanding and consideration. Please continue to be well and help all of us get through this time.
John C Dodge