At one point in time we offered a Free Pick Up option that allowed you to save on shipping at pick up your order at one of our resellers. We unfortunately had to end this arrangement when the reseller stopped promoting our products due to changes in their business focus.
It was very sad for us to loose this reseller for many reasons, but it is really sad that we can no longer offer this option. We are continually looking for a means to bring this option back as soon as possible.
We cannot offer Pick Up from our offices. We are a very tiny business where our offices are not in a facility that permits public access, nor do we maintain hours that would be compatible with most. We generally leave our offices the same time most other people leave theirs. During the day we may be in production at one of our “drop in” facilities we use making it even more difficult to pinpoint a reasonable time for us to be available. In essence, it is a logistic nightmare trying to track us down during the day.
Knowing all these issues is why we are working diligently to open a retail and production space that is all ours where we can have published hours of operation where you can come to browse, try and buy directly from us.
This scenario is why we created the Saver shipping rate. This $3 flat rate is applied when your order is below our Free Shipping threshold and all items in your order are light weight and small in size – must be below 14 ounces. With most of our products being 5 ounces or less, this means we can pass along the lower shipping rates to you when possible.
A note about our shipping rates:
Minimum postage we pay USPS for most packages is $7.25. A package going to the west coast can easily be more than $15.00. We are still too small to qualify for any bulk discounts from any carrier. Our Flat Rate Shipping is now $5 for orders under $50. This means we have to roll $2.25 into the cost of the goods we make and sell. The fee does not cover the cost of shipping labels, packaging and other incidentals. We know other online sellers offer flat free shipping on all orders. In most cases they are comparatively more expensive and ship a higher volume therefor paying less to ship. To offer free shipping on all orders we would have to raise the prices of our goods, not only online but in pop-ups as well.