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Q: What happened to the PayPal option at checkout?


A: We have removed PayPal as a payment option as they do not accurately support subscriptions with recurring billing. Although this is noted as a feature by PayPal there are too many reported errors caused by PayPal that decline the payment as it is presumed to be fraudulent. This causes sellers to be banned from PayPal and creates other complications. When this happens it will cause delays in us receiving payment as well as shipping. This is well documented with our eCommerce software and on PayPal forums. Since we cannot turn off PayPal for select order types so we had to remove it entirely.

We are aware that PayPal is well trusted for many consumers and may affect your decision to do business with us. Do be reassured that we take your personal information protection seriously. For that reason we use Stripe as our main payment gateway. Stripe is noted as being the most secure payment processing gateway there is and specializes in secure web based services. They utilize many powerful fraud detection tools to protect your payments and block questionable activity. Also, our site is fully PCI compliant and rated A+ for security as well.

If PayPal is able to improve their processing systems to smoothly support recurring billing for all trusted eCommerce systems without internal errors we will reactivate PayPal as a payment option at that time.

Thank you,

John

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