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Subscriptions are coming

It has been the biggest request of customers since we launched our first web store and it is finally coming. Here are some details about our subscriptions that will serve as a FAQ on the subject as we go forward.

What is a “subscription”?

It is a means to receive your most used items; replenished in timely intervals based upon your selection at the time of purchase. For example, get a new bottle of your favorite beard oil formula and scent every other month without having to place a new order. We will also introduce a “membership” plan that will consist of assorted items we curated to introduce new items to you as a means to test before you buy. These gift items will often be a smaller version of our regular items. We hope to have this ready Fall 2018.

When can I start my subscription?

Soon, we hope by mid August. It will take some time to create the items that we will offer along with all the other new things we have coming. We also need to test the process to ensure it functions properly.

What products will be included?

At the start, all 3 Beard Oil formulas as well as our Original Beard Butter. We will follow up with Soap Bars, Shampoo Bars, Junk Oil and Lotion as we head into the fall. We hope to include all our regularly consumed products to ship in a cycle that suits your needs. Your feedback will let us know what more to offer.

How will I be billed?

The payment method you used at time of purchase will be billed each time we ship your order, based upon the cycle you selected. All orders will ship between the 12th and the 17th of the month. Holidays and weekends will affect the date. If you wish to change your payment method, you can do so before the item goes into order status.

How & when will I receive my subscription orders?

At every interval that we are to ship you a new item you will receive notice that an order is automatically generated. This is also the same time your payment method will be applied. We will ship your order via US Mail between the 12th and 17th of each month that you are due to receive your order once payment is authorized. We will ship your first item within 5 days of receiving your order. Your next item will then be shipped in the next month according to your cycle. For example. If you started your subscription anytime in June for an “every 2 month” cycle, your next order will process August 12 and ship by August 17.

Can I change the item once I have started my subscription?

Partially. You cannot change the formula/core product but you are able to change the scent option within that formula. This is managed through your Account Page. You will not be charged any fee to make this change. If there is a price variation you will see an adjustment to your next order/billing date.

Why do you charge a processing fee for subscriptions?

Credit Card processing requires a charge to “activate” the subscription at the time of creation or it will not support an automatic billing cycle for you. The modest charge is applied to cover the set-up of your subscription and satisfy the demands of the banking industry. Do note, that our subscriptions are priced to include shipping and are a modest discount over their regular price without the shipping portion added. We want this to be a value service!

Can I purchase a subscription as a gift to be sent to someone else?

Definitely! All you need to do is complete the Shipping Address for the person you wish to receive the item. The easiest way is when placing your order ensure the gifted item is the only item in your shopping cart, otherwise all items will be shipped to that address. If you wish to complete 1 order to ship to more than 1 address, please email us at support@pogonotrophics.com with details of what your needs are and we can reply or call with instructions on how to complete your order. Sorry, at this time we do not offer gift cards, gift wrapping or gift notes for orders – hopefully we will before long.

Will the price change on my item during the subscription period?

The price you agreed to at the time of entering into the subscription is the price you will pay for the duration of your subscription until renewal. The first interval after renewal will be at the new price for that item subscription. All subscriptions are capped at a 12 month/ 1 year term length and will require manual renewal.

What if my product becomes discontinued or is no longer available?

Although we will do our best to ensure the product your ordered for the duration of the subscription is active and in-stock, there are situations that may force us to delete an item. If for whatever reason we no longer produce your subscription item we will notify you of the issue and what your options may be. If it is scent option related, you can simply change your preferred scent. If the core product or formula is not available you may be provided with suggestions for another formula or the option to cancel your subscription. We will work with you to change your subscription and avoid that $1.00 set-up fee.

Can I change options for variable product subscriptions /membership club gifts?

No, we select the items ahead of time and produce units as needed. Many of these items are not regular product sizes as this is a means to sample other products we offer. If you have a known allergy, please contact us with the allergy so we can do our best to ensure you do not receive a product that is harmful to you. These subscriptions are curated from every line we produce. Selections are communicated through social media, our Blog and with each installment. This is treated as membership service and not a subscription.

Can I apply a discount or a coupon to my subscription?

No. Subscriptions already have a discount built into their pricing between the product and the shipping fee. Subscription items will be excluded from coupons codes we issue and are already exempt from Free Shipping calculations. We wish for this program to be attractive and be of value for those items you regularly use versus buying them through normal means.

Ultimately our mission is to provide a service that is of value to you. Our aim is to make it easier for you to ensure you have your favorite items at hand when you need them without having to remember to place an order. With our memberships, it is a means to try out other products without commitment to full size items to see for yourself if it is a product you would enjoy. Please comment with your additional questions so we can keep this all together for everyone. We may update these details as we go.

Thank you,
John

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